Terms of Use

About These Terms

These Terms of Use govern access to and use of DPGDistributions.co.uk

By accessing the Website, registering for a trade account or using any of its features, you confirm that you have read and accepted these Terms. If you do not agree to them, you must not use the Website.

These Terms apply to the use of the Website. Purchases are also governed by our applicable quotation, order confirmation, Trade Terms and Conditions, and Shipping, Ordered-In Stock & Returns Policy.

About DPG Distributions

The Website is operated by DPGDistributions LTD, trading as DPG Distributions.

Company number: 15134207
Registered in: England and Wales
Contact email: DPGDistributions@gmail.com

Trade Customers Only

DPG Distributions operates exclusively as a business-to-business wholesaler. Our trade accounts, products and ordering services are not intended for individual consumers.

By applying for an account, making an enquiry or submitting an order, you confirm that:

  • You are acting wholly for purposes connected with your business, trade or profession;

  • You are at least 18 years old;

  • You have authority to act for and bind the business you represent; and

  • The information you provide is complete, accurate and current.

If you intend to purchase products mainly for personal use, you must not register for a trade account or use the Website’s ordering facilities.

We currently accept trade customers and orders for delivery within the United Kingdom only, unless we expressly agree otherwise in writing.

Trade-Account Applications

Every trade-account application is reviewed individually. Submitting an application does not guarantee approval, access to particular products, the acceptance of an order or the provision of credit terms.

We may request reasonable supporting information to verify an applicant’s business, including:

  • Legal business name and registration details;

  • Trading and delivery addresses;

  • VAT information, where applicable;

  • Website or sales-channel information;

  • Products of interest and expected order values; and

  • Evidence that the applicant is purchasing for legitimate business purposes.

We may approve, decline, suspend or request further information about an application where reasonably necessary to verify trade eligibility, prevent fraud, protect our supply network or comply with our legal and commercial obligations.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

You must:

  • Use accurate registration information;

  • Keep your contact and business details updated;

  • Create a secure password;

  • Prevent unauthorised access to your account;

  • Not share or transfer your account to another person or business; and

  • Notify us promptly if you suspect unauthorised access or misuse.

We are not responsible for losses resulting from your failure to protect your account credentials, except where the loss was caused by our own failure to exercise reasonable care.

Website Availability

We aim to keep the Website available and functioning correctly, but we do not guarantee that access will always be uninterrupted, secure or free from errors.

We may suspend, withdraw, restrict or change any part of the Website where reasonably necessary for maintenance, security, legal compliance, operational requirements or business development.

We will try to provide reasonable notice of significant planned interruptions where practical, but this may not be possible during urgent maintenance or security incidents.

Product and Website Information

We take reasonable care when preparing product descriptions, images, availability information and other Website content. However, Website content is provided for general trade information and may occasionally contain errors or become outdated.

Product packaging, labelling, formulation, country of manufacture and presentation may be changed by a brand or manufacturer. Images may therefore be illustrative unless an exact version has been expressly confirmed in writing.

Stock availability can change without notice. The appearance of a product on the Website does not guarantee that it is currently available or reserved.

Where trade prices are displayed, they are exclusive of VAT unless expressly stated otherwise. Delivery charges, minimum order requirements and volume discounts may vary by product or quotation.

The product description and commercial terms contained in an accepted quotation or order confirmation will take priority over general Website content.

Orders and Contract Formation

Product listings, stock information, quotations and Website content do not constitute a binding offer by us to sell.

Submitting an enquiry, application or order request does not mean that an order has been accepted. An order becomes binding only when we expressly confirm its acceptance in writing in accordance with our applicable Trade Terms.

An automated acknowledgement confirms only that we have received your submission. It does not constitute acceptance unless it expressly states otherwise.

We may decline an order before acceptance where, for example:

  • Stock is unavailable;

  • A pricing or product-information error has occurred;

  • Minimum order requirements have not been met;

  • We cannot verify the customer’s trade status;

  • Payment or credit requirements have not been satisfied;

  • The proposed transaction creates a legal, compliance or fraud risk; or

  • We are unable to fulfil the order on the stated terms.

Deposits, ordered-in stock, delivery, shortages, damage and returns are governed by our Shipping, Ordered-In Stock & Returns Policy and the terms confirmed for the individual order.

Acceptable Use

You may use the Website only for lawful business purposes.

You must not:

  • Provide false, misleading or fraudulent information;

  • Impersonate another person or business;

  • Attempt to obtain access to another customer’s account;

  • Introduce malware, viruses or other harmful code;

  • Attempt to bypass security or access restricted areas;

  • Interfere with the Website’s operation or supporting infrastructure;

  • Use automated systems to scrape, copy, extract or monitor Website content without written permission;

  • Harvest customer, supplier or business information;

  • Use Website content to create a competing database, directory or service;

  • Infringe our rights or the rights of any brand, supplier or third party; or

  • Use the Website in any way that is unlawful, abusive or damaging to our business or reputation.

We may investigate suspected misuse and cooperate with relevant authorities where legally required.

Intellectual Property

Unless stated otherwise, the Website’s design, layout, text, graphics, original photography, databases, documents and other original content are owned by or licensed to DPG Distributions and are protected by applicable intellectual-property laws.

You may view and temporarily download Website content for your own internal business evaluation. You must not reproduce, republish, distribute, modify, sell, license or commercially exploit our content without prior written permission.

Brand names, product names, logos and trademarks displayed on the Website may belong to their respective owners. Their appearance does not transfer any ownership or licence to you and must not be interpreted as an appointment, endorsement or exclusive distribution arrangement unless expressly confirmed in writing.

Suspension or Termination

We may suspend or terminate Website or account access where we reasonably believe that:

  • These Terms have been breached;

  • False or misleading information has been provided;

  • An account presents a fraud, security or compliance risk;

  • The Website or account has been misused;

  • Payment obligations remain outstanding;

  • Continued access could harm us, another customer, a supplier or a third party; or

  • Suspension is required by law or a competent authority.

Where appropriate, we may contact you to request information or allow an issue to be corrected before access is permanently terminated.

Termination of Website access does not remove any existing payment obligation or affect rights and liabilities arising from an accepted order.

Our Responsibility to Business Users

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation; or

  • Any other liability that cannot lawfully be excluded or limited.

Subject to the above and to the extent permitted by law, we are not responsible for business losses arising solely from the use or unavailability of the Website, including loss of profit, revenue, sales, contracts, anticipated savings, business opportunity, goodwill, reputation or any indirect or consequential loss.

We are not responsible for decisions made solely in reliance on general Website content where the relevant product, availability or commercial term has not been confirmed in an accepted quotation or order confirmation.

Liability relating to products, deliveries, payments or accepted orders will be determined under the applicable order documents and Trade Terms rather than this Website-use provision.

Nothing in these Terms excludes any contractual or statutory responsibility that cannot reasonably or lawfully be excluded in a business-to-business agreement.

Privacy and Cookies

Our use of personal information is governed by our separate Privacy Policy.

The Website may use cookies and similar technologies. Further information about the cookies we use, their purposes and the choices available to users is provided in our Cookie Policy.

Where non-essential cookies require consent, they will not be activated solely because a visitor continues browsing.